Refund and Return Policy

Last Updated: 01 Nov 2024

At ASTNT Technologies Private Limited, we are committed to delivering high-quality services to our clients. This Refund and Return Policy outlines the terms under which refunds may be issued and the process for requesting them. By using our services, you agree to this policy.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

1. Service Not Delivered: If a service has been paid for but was not initiated or delivered as per the agreed terms.
2. Service Discrepancy: If the delivered service deviates significantly from the scope or specifications outlined in the agreement or contract.
3. Technical Issues: If technical issues originating from our end prevent you from using the purchased service.

2. Non-Refundable Services

Refunds will not be issued in the following cases:

• If the service has been fully delivered as per the agreed terms.
• For dissatisfaction due to subjective preferences (e.g., creative differences in design or content).
• If delays occur due to incomplete or inaccurate information provided by the client.
• For services purchased as part of promotional offers, discounts, or bundled packages.

3. Refund Request Process

To request a refund, follow these steps:

1. Contact Us: Send an email to [email protected] with your name, invoice number, and reason for the refund request.
2. Review Process: Our team will review your request and may reach out for additional information.
3. Resolution: Refunds will be processed within 7-10 business days if your request is approved.

4. Partial Refunds

In some cases, a partial refund may be offered if part of the service has already been delivered and utilized by the client.

5. Payment Method for Refunds

Refunds will be issued through the original payment method used at the time of purchase. Depending on your bank or payment provider, the time it takes for the refund to reflect may vary.

6. Cancellation Policy

If you wish to cancel a service before it is initiated:

• Full Refund: If cancellation is requested before any work or preparation has started.
• Partial Refund: If cancellation is requested after initial work or setup has been done.

7. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us:

Email: [email protected]
Address: C/O Akhilesh Kumar Sahu Nehru Ward, Jhirna Near Narmada Mandir, NARSIMHAPUR Madhya Pradesh