Last Updated: 01 Nov 2024
At ASTNT Technologies Private Limited, we strive to ensure customer satisfaction with all our services and products. However, we understand that there may be situations where you need to cancel a service or order. This Cancellation Policy outlines the terms and conditions for cancellations.
1. Eligibility for Cancellation
1.1 Digital Services
- Cancellation is allowed before the initiation of work or service delivery.
- Once the service is initiated or delivered, cancellations will not be permitted.
1.2 Physical Products (If Applicable)
- Cancellation is allowed only before the product has been dispatched.
- Once the product has been shipped, the cancellation will not be possible.
2. How to Request a Cancellation
To cancel an order or service:
- Contact Us:
- Email: [email protected]
- Provide the following details:
- Order or Service ID
- Reason for cancellation
Our team will confirm the cancellation and process any eligible refund as per our Refund Policy.
3. Cancellation Charges
3.1 For Digital Services
- No cancellation fee if the request is made before the service initiation.
- A partial fee may be charged if preparatory work has already been completed.
3.2 For Physical Products
- Any cancellation charges will be communicated before confirming the cancellation, if applicable.
4. Refunds on Cancellation
Refunds for cancellations will be processed as per the Refund Policy.
- For digital services, refunds will be based on the stage of service delivery.
- For physical products, a full or partial refund will be issued, excluding any applicable cancellation or processing fees.
5. Exceptions
The following are non-cancellable:
- Custom or personalized services/products.
- Services purchased as part of promotional offers or discounted packages.
- Services for which delivery is complete or underway.
6. Amendments to Cancellations
We reserve the right to deny a cancellation request if it violates the terms outlined in this policy.
7. Contact Information
For any questions or assistance regarding cancellations, please reach out to us:
Email: [email protected]
Address: C/O Akhilesh Kumar Sahu Nehru Ward, Jhirna Near Narmada Mandir, NARSIMHAPUR Madhya Pradesh